How do I contact support?

How do I reload my balance?

    • You can reload your balance automatically through the panel by paying with crypto, or through one of our resellers.
    • If you want to benefit from the payment bonuses, please contact support to reload your balance manually with support

For live streams and premieres, when do we submit the link?

  • You should submit the link once the video is live, or once the premiere waiting phase is over.

How do I slow down an order?

    • Check the drip feed option to set delays between how fast the order should come, you can preset batches of 10000 likes to be sent every hour, or every 5 days.
    • Note that you cannot cancel a drip feed order once placed, contact support if you need more help

How to use the drip feed module

    • Drip Feed is a service that we are offering so you would be able to put the same order multiple times automatically.
    • Example: let's say you want to get 1000 likes on your Instagram Post but you want to get 100 likes every 30 minutes, so you will put the Link: Your Post Link; Quantity: 100 Runs: 10 (as you want to run this order 10 times, if you want to get 2000 likes, you will run it 20 times, etc…) Interval: 30 (because you want to get 100 likes on your post each 30 minutes, if you want it to come each hour, you will put 60 because the time is in minutes)
    • P.S: Never order more quantity than the maximum which is written on the service name (Quantity x Runs), Example if the service's max is 4000, you don’t put Quantity: 500 and Run: 10, because total quantity will be 500x10 = 5000 which is bigger than the server max (4000).
    • Also never put the Interval below the actual start time (some services need 60 minutes to start, don’t put Interval less than the service start time or it will cause a fail in your order). Lastly, remind user not to use much now days on most server, because the server delayed the time and start time hard to control issue, please try understanding the start time before set the drip feed. Only recommended very less server which instant start and instant add on to use, otherwise will loss amount completed.

What happens if the order didn’t come through?

    • We try to get each order finished as fast as possible, some services can take more time due to platform limitations or staff availability. Always check the details tied to a specific service.
    • If you have waited and the order still didn’t come through then contact our telegram support or a reseller I have a question, How do I contact support?

How do I become a reseller?

Can I cancel an order?

    • Normally no, if you see a “cancel” button in your order logs then you can cancel the service, otherwise it’s no longer possible.

Why did my order auto cancel?

    • Your order may have auto cancelled because of various reasons.
    • You used the wrong format when entering the link (make suer to read the description to check the formatYour account is private
    • The server is down
    • You can always contact support for help

Do you offer discounts?

    • Yes, when you reload your balance manually, the higher the reload amount the bigger the reward, make sure you reload with support and not automatically.

I need a service but it’s not on the panel, custom server requests

    • We have a lot of servers running on various platforms, send support a message and they will get you what you need, even if it’s not in your order list!
    • We offer private servers that can run, or be developed according to your specific needs.

* What is the refund policy?

    • In the rare occasion that an order drops, If your order has a refill guarantee it will be refilled, if you ordered the cheaper server and there was a drop, you are responsible, always check the description first.
    • Your balance cannot be refunded, it can be transferred to another user.
    • No refunds will be made to your wallet. After a deposit has been completed, there is no way to reverse it. You must use your balance on orders from http://smmmasters.vip
    • You agree that once you complete a payment, you will not file a dispute or a chargeback against us for any reason.
    • If you file a dispute or chargeback against us after a deposit, we reserve the right to terminate all future orders, ban you from our site. We also reserve the right to take away any followers or likes we delivered to you or your clients Instagram/Facebook/Twitter or other social media account.
    • Orders placed in smmmasters.vip will not be refunded or canceled after they are placed. You will receive a refund credit to your smmmasters.vip account if the order is non-deliverable, this will happen automatically, if not contact support after waiting the timeframe mentioned in the description.
    • Misplaced or Private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it.
    • Please do not use more than one server at the same time for the same page. We cannot give you correct followers/likes number in that case. We will not refund for these orders. Please pay attention!
    • Our most of the service start instantly expect few services that take 24-48 hrs to deliver. If you do not receive your service in time, please contact support for fix issue. We are online to provide you support.
    • There could be an exception if the support will decide to refund, we can only refund the amount that you have on your panel account. Support reserves the right to make this decision